Meet the Team

From physiotherapy and Pilates, to acupuncture and sports massage, our team of practitioners provide a first class service in a relaxed setting

Owner, Lead Physiotherapist, Acupuncturist & Pilates Instructor

Karen Fergus


With over 25 years of experience, Karen graduated from the Manchester Royal Infirmary in 1993 with a BSc honours degree in physiotherapy. After her training, she worked for the NHS at Withington Hospital in Manchester and then at Whipps Cross Hospital in East London.

Since then Karen has worked in several private practices, for Tesco and for a range of sports clubs in East London and Essex. Karen has also provided physiotherapy for the contestants of Cirque de Celebrité and for the Girls Soccer Team for Living TV. She opened Back2Balance Physiotherapy and Pilates Clinic in Walthamstow in 2010.

Karen has extensive experience in treating musculoskeletal and orthopaedic problems and sports injuries. Her area of expertise is assessing postural and movement dysfunctions, particularly altered biomechanics of the spine and the sacroiliac joint, which can cause lower back and leg pain.

With a special interest in clinical modified Pilates, Karen has integrated Pilates into her treatment and rehab programmes, helping to reduce patients’ postural pain and enhancing movement. She holds certificates from both The Australia Physiotherapy & Pilates Institute and the DMA.

Karen is also trained in acupuncture and traditional Chinese medicine, which she offers to patients too. She has found this to be an invaluable, complementary practice to physiotherapy in managing both acute and chronic pain.

Outside of work Karen is kept busy looking after her two young daughters. When she finds time she enjoys eating out, watching films and playing sports.

Karen offers physio and acupuncture sessions on a Monday, Tuesday, Thursday, Friday and teaches Pilates classes on Saturday mornings.

Physiotherapist & Reflexologist

Audrey Buot

Originally from Normandy in the north of France, Audrey studied physiotherapy at ASSAS school of Paris, graduating in 2010. She then worked at the Memorial Hospital France-United-States, spending more than two years rotating in several units (orthopaedics, neurology, intensive care, paediatrics and cardiology) before working for three years in a private practice where she gained experience in musculoskeletal rehabilitation.

With her wide knowledge, Audrey enjoys working with individuals of all ages and all sporting backgrounds. She places a large emphasis on education, aiming to empower individuals by providing them with the skills they require to take ownership over their own health. She believes in offering a combination of hands on therapy and individualised exercise prescriptions.

During her career, Audrey has developed a keen interest in complementary medicines; she certified as a reflexologist in 2014 and has completed a dry needling course.

Audrey has a strong passion for handball, which she has practiced for 17 years. She developed a wide knowledge in sport injuries working pitch-side with her previous and current handball teams.

Audrey will complete her Master’s degree in Osteopathy at the British School of Osteopathy in the next few months. She provides physiotherapy sessions on Tuesday evenings and Saturday mornings.

Pilates Instructor

Charlotte Fitzgerald

A regular member of Back2Balance Pilates classes since July 2013, Charlotte realised she had found a pastime that she really enjoyed. In May 2015, Charlotte made a decision to put her skills to the test and began studying to become a Pilates Instructor.

Charlotte qualified in February 2017 to teach beginners and intermediate classes: she holds sessions at 10am and 11.15am every Tuesday and 10am and 11.15am every Friday. Charlotte is also qualified to teach Antenatal and Post Natal Pilates since August 2017.

Charlotte puts individuals at ease and makes them feel relaxed, so pop along and see what Pilates can do for you.

When she’s not teaching Pilates, Charlotte is a mother of two and works part-time managing her own business as part of a global company.

Administration Manager

Dianne Kechula


As Administration Manager, Dianne is the first person you will meet at Back2Balance.

Dianne greets patients, manages email and telephone enquiries, books appointments, manages referrals from health professionals, liaises with insurance companies and deals with patient records among other duties.

Away from Back2Balance, Dianne is studying part-time for her Level 3 Business administration qualification.

Before working for Back2Balance, she worked in the teaching and childcare sector.

In her free time, Dianne loves to travel (and says she is making her way through her bucket list), socialising and going to comedy nights.

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