Meet the Team

From physiotherapy and Pilates, to acupuncture and sports massage, our team of practitioners provide a first class service in a relaxed setting

Karen Fergus

Owner, Lead Physiotherapist, Acupuncturist & Pilates Instructor

With over 25 years of experience, Karen graduated from the Manchester Royal Infirmary in 1993 with a BSc honours degree in physiotherapy. After her training, she worked for the NHS at Withington Hospital in Manchester and then at Whipps Cross Hospital in East London.

Since then Karen has worked in several private practices, for Tesco and for a range of sports clubs in East London and Essex. Karen has also provided physiotherapy for the contestants of Cirque de Celebrité and for the Girls Soccer Team for Living TV. She opened Back2Balance Physiotherapy and Pilates Clinic in Walthamstow in 2010.

Karen has extensive experience in treating musculoskeletal and orthopaedic problems and sports injuries. Her area of expertise is assessing postural and movement dysfunctions, particularly altered biomechanics of the spine and the sacroiliac joint, which can cause lower back and leg pain.

With a special interest in clinical modified Pilates, Karen has integrated Pilates into her treatment and rehab programmes, helping to reduce patients’ postural pain and enhancing movement. She holds certificates from both The Australia Physiotherapy & Pilates Institute and the DMA.

Karen is also trained in acupuncture and traditional Chinese medicine, which she offers to patients too. She has found this to be an invaluable, complementary practice to physiotherapy in managing both acute and chronic pain.

Outside of work Karen is kept busy looking after her two young daughters. When she finds time she enjoys eating out, watching films and playing sports.

Karen offers physio and acupuncture sessions on a Monday, Tuesday, Thursday, Friday and teaches Pilates classes on Saturday mornings.

Karen Fergus

Lead Physiotherapist, Acupuncturist & Pilates Instructor

Audrey Buot

Osteopath – Physiotherapist

Originally from Normandy in the North of France, Audrey studied Physiotherapy at ASSAS school of Paris, graduating in 2010. She then worked as a Physiotherapist at the Memorial Hospital France-United-States, spending more than two years rotating in several units (orthopaedics, neurology, intensive care, paediatrics, cardiology…) before working for three years in a private practice gaining experience in musculoskeletal rehabilitation.

Since arriving in England, Audrey has worked part-time Back2Balance Physio whilst completing a Masters in Osteopathy at the University College of Osteopathy (UCO, former BSO) graduating with a distinction.

With her wide knowledge, Audrey enjoys working with individuals of all ages and all sporting backgrounds placing a large emphasis on education, with an aim to empower individuals by providing them with the skills they require to take ownership over their own health. She enjoys caring for patients from diagnosis through to full recovery, by using a wide range of techniques, including manual osteopathic techniques, education and advice, taping or dry needling, as well as an individualised exercise prescription.

Audrey has a strong passion for handball, which she has played for 15 years. She developed a wide knowledge in sport injuries working pitch-side with her previous teams. She enjoys cycling and practices yoga in her spare time.

Audrey is a Registered Osteopath with the General Osteopathic Council (GOsC), a Registered Physiotherapist with the Health & Care Professions Council (HCPC), as well as a member of the Institute of Osteopathy (iO) and the Chartered Society of Physiotherapist (CSP).

Audrey is available for sessions on Monday, Tuesday, Thursday and Saturday.

Audrey Buot

Osteopath - Physiotherapist

Charlotte Fitzgerald

Pilates Instructor

A regular member of Back2Balance Pilates classes since July 2013, Charlotte realised she had found a pastime that she really enjoyed. In May 2015, Charlotte made a decision to put her skills to the test and began studying to become a Pilates Instructor.

Charlotte qualified in February 2017 to teach beginners and intermediate classes: she holds sessions at 10:00am every Tuesday and 10:00am every Friday. Charlotte is also qualified to teach Antenatal and Post Natal Pilates since August 2017.

Charlotte puts individuals at ease and makes them feel relaxed, so pop along and see what Pilates can do for you.

When she’s not teaching Pilates, Charlotte is a mother of two and works part-time managing her own business as part of a global company.

Charlotte Fitzgerald

Pilates Instructor

Dianne Kechula

Pilates Instructor

As Administration Manager, Dianne is the first person you will meet at Back2Balance.

Dianne greets patients, manages email and telephone enquiries, books appointments, manages referrals from health professionals, liaises with insurance companies and deals with patient records among other duties.

Away from Back2Balance, Dianne is studying part-time for her Level 3 Business administration qualification.

Before working for Back2Balance, she worked in the teaching and childcare sector.

In her free time, Dianne loves to travel (and says she is making her way through her bucket list), socialising and going to comedy nights.

Dianne Kechula

Administration Manager

Vera Wong


BSc (Hons) Traditional Chinese Medicine Acupuncture, MBAcC, BA (Hons) History of Printmaking and Drawing with Conservation, ITEC Diploma Reflexology and Swedish Massage.

Originally Vera trained in the Arts graduating from Camberwell College of Arts with an Arts History degree in 1991. This led to employment in the Iconography Department of the Wellcome Trust Medical Library as a Picture Researcher/Cataloguer. Surrounded by Medical Historians and their research projects, Vera met the eminent Professor Ma, a Traditional Chinese Medicine Practitioner who encouraged Vera to study Acupuncture.

After studying for an ITEC Diplomas in Massage and Reflexology in 1995, Vera decided to take the plunge into a complete career change and study Acupuncture. In 2005 Vera gained a degree in TCM Acupuncture from the University of Westminster and is a member of the British Acupuncture Council.

Since graduation, Vera has been practicing in Walthamstow in a community clinic (Healthworks) for 15 years as well as working in Central London. During this time she undertook further postgraduate courses in Fertility and Pregnancy with Zita West and Jani White in 2002 and 2014 and a course in Paediatric Acupuncture in 2003. She is also part of Anxiety UK charity’s network of practitioners.

Vera uses a combination of therapies to treat a wide variety of ailments, both emotional and physical and has gained a huge amount of experience over the years. Vera has not only gained a wealth of knowledge treating Fertility issues (both male and female), Pregnancy and Paediatric, but also other conditions for example Musculoskeletal, Gastrointestinal, Stress, Anxiety.

Vera is an exceptionally experienced therapist, using her training, knowledge and skills to offer clients truly individualised care helping lots of people to achieve their goals towards well being. More information can be found on her website: where you can book an appointment, Wednesdays 11:00am-5:00pm and other ad hoc hours by arrangement.

Vera Wong

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